CHARLES A MARSHALL
LAWYERS LIMITED
CALL NOW 01253 385982
Complaints and Redress
We hope you don’t feel the need to complain about our services as client care and customer satisfaction are part of our core principals.
If you are unhappy with any aspect of our service however then please contact our Client Care Manager, Helen Hilton by telephone on 01253 385982 or by email at helen.hilton@charlesamarshall.com.
A copy of our Complaints procedure is attached here – add in link however, we confirm that we will:
- Take every complaint or upset, however small, extremely serious;
- Carry out a full investigation and report back to you;
- If you are unhappy with our response then you can ask our Director to review the outcome;
- The final outcome will be provided to you within 2 weeks;
- If you remain unhappy then you can refer your complaint onto The Legal Service Ombudsman or CILEx Regulation but this must be within 6 months of our final response or within 1 year of the act or omission you are complaining about;
- Your complaint will be dealt with free of charge.
The Legal Ombudsman is an independent body that helps resolve disputes between consumers and legal service providers. You can find out about the Legal Ombudsman’s work, its complaints data and points to consider when choosing a legal service provider here.